News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Recent Headlines

in Entertainment

‘Scary Lucy’ is getting a facelift

24-overlay5

The Lucille Ball statue that haunted a New York town is finally going to be replaced.

in Sports, Viral Videos

Watch Steph Curry’s adorable daughter steal the post-game presser – again

11-overlay8

Riley Curry is the hottest sports baby in the game right now.

in Entertainment

NPR’s ‘Serial’ plans 2 more seasons

serial

"Serial" junkies, get out your sleuthing kits again.

in Viral Videos

‘Animal Sound Man’ and his amazing impersonations

11-overlay7

Give this guy an animal - any animal - and he can do a spot-on impersonation.